We try to implement the following workflow:
The customer fills out a support request form on our website. After clicking “Create ticket”, he should receive a thank you reply e-mail containing a link.
If you want to send us your log files, please click on this link
**www.[ourfileupload].com?ticket=
ID of the Ticket**
Is it possible to create such a link with the just generated ticket ID
Thanks!
Hi @SRoeber,
Yes, you could simply include the “Record ID” in an automated email the same way you would include a personalization token for first name or last name in an email, for example. Use personalization tokens
If you want it to format as a hyperlink, I explained how to do that here: https://community.hubspot.com/t5/Email-Marketing-Tool/Personalized-recipient-survey-links/m-p/934559/highlight/true#M12196
Best regards!