100% agree
In my case, we only need an increase in the number of characters in the NOTES of the CALL ACTIVITIES or in the TASKS.
I also see the limitation of the reports when they are sent in a PDF FORMAT.
The VALUE that having a PDF record provides is that it can be used as a historical record or as an audit.
It is a bad experience to see that reports alone have few columns, and the text in the NOTES is not complete, and does not add value.