# Templates in Messages

**URL:** <https://community.hubspot.com/t/templates-in-messages/3560>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [October 12, 2017, 11:41am UTC](https://community.hubspot.com/t/templates-in-messages/3560 "2017-10-12T11:41:24Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Takis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/takis/32/76793_2.png) [@Takis](https://community.hubspot.com/u/Takis)\
**Post date:** [October 12, 2017, 11:41am UTC](https://community.hubspot.com/t/templates-in-messages/3560/1 "2017-10-12T11:41:24Z")

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Use predefined templates via shortcuts (eg: when I type /who the message appearing will be “Hi, this is \*Name\*, I’m so happy to meet you. Would you please tell me your name too?” in messages

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**Author:** ![Hello\_u](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hello_u/32/99678_2.png) [@Hello\_u](https://community.hubspot.com/u/Hello_u)\
**Post date:** [October 12, 2017, 3:46pm UTC](https://community.hubspot.com/t/templates-in-messages/3560/2 "2017-10-12T15:46:05Z")

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agreed. Our sales team has recently requested this. It would save time with standard responses for basic templates. Of course, the conversation would need to remain fluid, but this would help with shortcuts.

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**Author:** ![mzager](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mzager/32/68963_2.png) [@mzager](https://community.hubspot.com/u/mzager)\
**Post date:** [October 12, 2017, 7:40pm UTC](https://community.hubspot.com/t/templates-in-messages/3560/3 "2017-10-12T19:40:55Z")

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Oo yes to macros. I used to use these all the time when I worked on a customer service web chat team and it was a godsend for productivity.

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**Author:** ![hroberts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hroberts/32/52294_2.png) [@hroberts](https://community.hubspot.com/u/hroberts)\
**Post date:** [October 27, 2017, 7:43pm UTC](https://community.hubspot.com/t/templates-in-messages/3560/4 "2017-10-27T19:43:34Z")

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We are working to get Snippets ([https://knowledge.hubspot.com/articles/kcs\_article/contacts/how-do-i-use-snippets](https://knowledge.hubspot.com/articles/kcs_article/contacts/how-do-i-use-snippets)) implemented in Messages 🙂

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**Author:** ![hroberts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hroberts/32/52294_2.png) [@hroberts](https://community.hubspot.com/u/hroberts)\
**Post date:** [October 30, 2017, 7:46pm UTC](https://community.hubspot.com/t/templates-in-messages/3560/5 "2017-10-30T19:46:13Z")

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I’m pleased to report that Snippets is now available for use in Messages!

 ![snippets.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/6/a678c269da1985d67ab7bd98b1752b49b1e93495.png)

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**Author:** ![hroberts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hroberts/32/52294_2.png) [@hroberts](https://community.hubspot.com/u/hroberts)\
**Post date:** [October 30, 2017, 7:46pm UTC](https://community.hubspot.com/t/templates-in-messages/3560/6 "2017-10-30T19:46:24Z")

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