# Templated responses on chatflows

**URL:** <https://community.hubspot.com/t/templated-responses-on-chatflows/114938>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [August 21, 2024, 10:40am UTC](https://community.hubspot.com/t/templated-responses-on-chatflows/114938 "2024-08-21T10:40:43Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![meganyoung](https://avatars.discourse-cdn.com/v4/letter/m/bc79bd/32.png) [@meganyoung](https://community.hubspot.com/u/meganyoung)\
**Post date:** [August 21, 2024, 10:40am UTC](https://community.hubspot.com/t/templated-responses-on-chatflows/114938/1 "2024-08-21T10:40:43Z")

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When my team is interacting with a user via the chat on our website, it would be good if they could choose from templated responses to save them retyping common topics/questions.

So the idea being that this isn’t an automated AI response, but rather templates that an actual employee can choose between.