# Template Subject Overwrite in Help Desk

**URL:** <https://community.hubspot.com/t/template-subject-overwrite-in-help-desk/139041>\
**Category:** HubSpot Ideas\
**Tags:** agents\
**Created:** [September 5, 2025, 11:08am UTC](https://community.hubspot.com/t/template-subject-overwrite-in-help-desk/139041 "2025-09-05T11:08:39Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Janine2](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@Janine2](https://community.hubspot.com/u/Janine2)\
**Post date:** [September 5, 2025, 11:08am UTC](https://community.hubspot.com/t/template-subject-overwrite-in-help-desk/139041/1 "2025-09-05T11:08:39Z")

</div>

When selecting a template including the subject in the Help Desk, the actual subject is not overwritten. Currently, we have to delete the existing subject every time to apply the template correctly. It would be desirable to have an overwrite feature, which would speed up our workflow.

---

<div class="post-metadata">

**Author:** ![hhiggins](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hhiggins/32/32091_2.png) [@hhiggins](https://community.hubspot.com/u/hhiggins)\
**Post date:** [November 14, 2025, 2:48pm UTC](https://community.hubspot.com/t/template-subject-overwrite-in-help-desk/139041/2 "2025-11-14T14:48:55Z")

</div>

Hello! I’m Hallie, a Program Manager on the CXM Team. This feature is something our product team is aware of, but at this time it’s not on the roadmap. Please feel free to share more context or use cases around this request in the meantime, though, and the product team will continue to monitor this idea. If anything changes, I’ll be sure to update you all right away. Thanks for your feedback and understanding!