# Template for Chat Messages?

**URL:** <https://community.hubspot.com/t/template-for-chat-messages/3478>\
**Category:** Sales Hub Tools\
**Created:** [October 2, 2017, 2:23pm UTC](https://community.hubspot.com/t/template-for-chat-messages/3478 "2017-10-02T14:23:49Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![defranco](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/defranco/32/9140_2.png) [@defranco](https://community.hubspot.com/u/defranco)\
**Post date:** [October 2, 2017, 2:23pm UTC](https://community.hubspot.com/t/template-for-chat-messages/3478/1 "2017-10-02T14:23:49Z")

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Hi!

Is there any kind of text shortcuts or template that I can use when talking with a customer on messager?

Some of the customer frequently ask the same questions and what I’m doing now is to copy and paste these frequent questions from a separate text editor - is this the recommended way to deal with it or there is any more efficient way to answer frequent questions on chat?

Hubspot Message dont have a similar feature [Similar to Zendesk chat shortcuts?](https://chat.zendesk.com/hc/en-us/articles/212679857-Setting-up-shortcuts-and-departments-to-optimize-agent-efficiency)  
 ![16x16_smiley-happy.png.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/2/22d5e40d253def47f5f4ea7f0e3e70be19010689.png)

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**Author:** ![Phil\_Vallender](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/phil_vallender/32/48924_2.png) [@Phil\_Vallender](https://community.hubspot.com/u/Phil_Vallender)\
**Post date:** [October 2, 2017, 6:47pm UTC](https://community.hubspot.com/t/template-for-chat-messages/3478/2 "2017-10-02T18:47:38Z")

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Hi @defranco

Your question reminded me of something so I just looked into it.

With the CRM templates tool there is a new feature calls snippets. When you click to create a new snippet it says that you can use them in live chat.

 ![snippets.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/c/7cb7c728eb9879eddaa366b9440fa64d6a6b99d4.png)

I created my first snippet but couldn’t get it to work in chat session - I guess I input it wrong.

Maybe @edjusten can help us close the loop?

Hope this helps.

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**Author:** ![edjusten](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/edjusten/32/14475_2.png) [@edjusten](https://community.hubspot.com/u/edjusten)\
**Post date:** [October 2, 2017, 7:20pm UTC](https://community.hubspot.com/t/template-for-chat-messages/3478/3 "2017-10-02T19:20:29Z")

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Hi [@Phil\_Vallender](https://community.hubspot.com/t5/user/viewprofilepage/user-id/74) and @defranco HubSpot _Snippets_ is still in beta, and is not ready for prime time use (as you are finding out Phil!). Until it is released @defranco you will need to continue using copies from a text editor.

Ed

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<div class="post-metadata">

**Author:** ![defranco](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/defranco/32/9140_2.png) [@defranco](https://community.hubspot.com/u/defranco)\
**Post date:** [October 3, 2017, 4:52pm UTC](https://community.hubspot.com/t/template-for-chat-messages/3478/4 "2017-10-03T16:52:46Z")

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Thank you Phil and Ed!

Snippet looks a very exciting new feature - hope it become available to all accounts soon!