# Template folders showing as empty

**URL:** <https://community.hubspot.com/t/template-folders-showing-as-empty/86778>\
**Category:** Sales Email\
**Tags:** starter\
**Created:** [August 3, 2023, 4:53pm UTC](https://community.hubspot.com/t/template-folders-showing-as-empty/86778 "2023-08-03T16:53:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![TCustomerSupp](https://avatars.discourse-cdn.com/v4/letter/t/977dab/32.png) [@TCustomerSupp](https://community.hubspot.com/u/TCustomerSupp)\
**Post date:** [August 3, 2023, 4:53pm UTC](https://community.hubspot.com/t/template-folders-showing-as-empty/86778/1 "2023-08-03T16:53:25Z")

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Hello.  
My coworker made a bunch of templates on Hubspot for us to use for welcome emails for customers. However, I cannot see them. I can see the folders in the templates section that she created, but there are no templates inside of them.

Why might this be and how can I fix it?

Thanks!

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**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [August 3, 2023, 4:55pm UTC](https://community.hubspot.com/t/template-folders-showing-as-empty/86778/2 "2023-08-03T16:55:36Z")

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Hi @TCustomerSupp

Can you clarify what templates you are referring to - marketing email templates, sales templates, etc.?

Can you also share a screenshot of where exactly you are looking for those templates?

Thanks

Frank

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<div class="post-metadata">

**Author:** ![TCustomerSupp](https://avatars.discourse-cdn.com/v4/letter/t/977dab/32.png) [@TCustomerSupp](https://community.hubspot.com/u/TCustomerSupp)\
**Post date:** [August 3, 2023, 4:57pm UTC](https://community.hubspot.com/t/template-folders-showing-as-empty/86778/3 "2023-08-03T16:57:20Z")

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The link for the templates page is: [Message templates](https://app.hubspot.com/templates/)  
I believe it’s sales templates. Customers get onboarded to us and we use a template to reply to them to accept our TOS page and such. It’s basically a welcome email.  
I’m new to Hubspot so please let me know if this makes sense!

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**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [August 4, 2023, 4:59am UTC](https://community.hubspot.com/t/template-folders-showing-as-empty/86778/4 "2023-08-04T04:59:36Z")

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Thanks @TCustomerSupp , so tis is regarding sales email templates. So what do you see, just an empty overview, or empty folders?

There can be a number of reasons why you are not seeing the colleagues templates:

- They didn’t share them
- You don’t have a paid sales seat

I would recommend reaching out to HubSpot support, as they have access to your portal and can help you troubleshoot.

Frank