We’ve now found the fix. It was as simple as being invited to my organisation by someone with admin rights, which then created me a new user account in the correct location! So if anyone else has this issue - you have a solution! 
We’ve now found the fix. It was as simple as being invited to my organisation by someone with admin rights, which then created me a new user account in the correct location! So if anyone else has this issue - you have a solution!