# Team Mail not receiving email

**URL:** <https://community.hubspot.com/t/team-mail-not-receiving-email/26775>\
**Category:** Marketplace Apps\
**Tags:** conversations-inbox\
**Created:** [October 15, 2020, 3:17am UTC](https://community.hubspot.com/t/team-mail-not-receiving-email/26775 "2020-10-15T03:17:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Johanna\_C](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/johanna_c/32/99782_2.png) [@Johanna\_C](https://community.hubspot.com/u/Johanna_C)\
**Post date:** [October 15, 2020, 3:17am UTC](https://community.hubspot.com/t/team-mail-not-receiving-email/26775/1 "2020-10-15T03:17:02Z")

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I’ve connected our email address to Hubspot as a team email and I can send emails, but Hubspot doesn’t show the incoming emails. I do receive the emails in my regular inbox, but they don’t appear in the conversations inbox in Hubspot.

We’re using an IMAP4 email server

What should I do to make sure it’s connected properly so I’ll also receive the emails in the Hubspot inbox?

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**Author:** ![Aleeson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/aleeson/32/44272_2.png) [@Aleeson](https://community.hubspot.com/u/Aleeson)\
**Post date:** [October 15, 2020, 11:41am UTC](https://community.hubspot.com/t/team-mail-not-receiving-email/26775/2 "2020-10-15T11:41:38Z")

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Hey there Johanna- Cheers for engaging with the Community!

My answer in this case is going to be a bit disappointing: While we can connect personal Inboxes using IMAP, the Conversations Inbox [doesn’t actually support IMAP connections at present](https://knowledge.hubspot.com/email-notifications/what-are-the-technical-requirements-for-connecting-my-inbox-to-hubspot-with-imap)- If it’s to be connected as a Shared Conversations Inbox, it needs to be hosted on Gmail or Office 365. I know this wasn’t the answer you hoped for, but I hope it at least clears things up.

Best,

Allan

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**Author:** ![Johanna\_C](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/johanna_c/32/99782_2.png) [@Johanna\_C](https://community.hubspot.com/u/Johanna_C)\
**Post date:** [October 17, 2020, 3:46am UTC](https://community.hubspot.com/t/team-mail-not-receiving-email/26775/3 "2020-10-17T03:46:59Z")

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Alright. Thanks for your response Aleeson!