Filling on behalf of a customer
Feature request
Settings → ticket properties → field type
We have a custom field (i think it’s custom) for feature requests our users make. We add it to the tickets when they either make a feature request or have an issue that would be solved by a pre-existing feature request. In the settings page you allow search through the checkbox options in this field. Your search doesn’t take spaces into account. I’m searching for " TA ", as in “teaching assistant”, and I"M getting pages and pages of results because you’re searching for “*TA*”. The feature request part is background; I’d bet this issue applies to all of your search in fields. Spaces should be a valid character to involve in a search. That’s my feature request. I wish this had been a chat with a human and not an AI, I have no way of noting whether a human will see it.