On docs page, on how to write a comment (docs here) there’s no mention on how to tag a specific person (@PersonName), just like you can do that in HS web app. This would be very useful, as then it would play nicely with notifications for that person (they would get am email/slack/etc. notification about something).
Is this possible?
Thansk!
Hello @ErikK
it is not currently possible to tag a person in a conversation comment. However, you can mention a person in a comment by typing their name or email address. This will not send them a notification, but it will make it easier for them to find the comment.
Unfortunately, this would not be very useful.
Since HubSpots official/public Conversation API has been in BETA for over a year, and it still does not support mentioning/tagging an agent in the comment, I reverse-engineered their private API and made a simple python library, which supports this feature (and some additional ones): GitHub - Erol444/hubspot-api: Python library to interact with HubSpot's Private API · GitHub
It’s quite sad that developers like myself have to hack around their APIs to achieve some trivial functionality.
Hi, in version 0.7.0 is there any functionality from the private api that is not in use anymore?
I’m trying to change actors assigned to threads, but methods looks like missing?
Thanks in advance!!