# sync mapping fields incompatible

**URL:** <https://community.hubspot.com/t/sync-mapping-fields-incompatible/130747>\
**Category:** CRM\
**Tags:** integrations\
**Created:** [April 29, 2025, 9:50am UTC](https://community.hubspot.com/t/sync-mapping-fields-incompatible/130747 "2025-04-29T09:50:43Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![HSalah](https://avatars.discourse-cdn.com/v4/letter/h/858c86/32.png) [@HSalah](https://community.hubspot.com/u/HSalah)\
**Post date:** [April 29, 2025, 9:50am UTC](https://community.hubspot.com/t/sync-mapping-fields-incompatible/130747/1 "2025-04-29T09:50:43Z")

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I have a client who want to sync contact info i mapped all the fields but when i map the shipping address field it fails to map to a custom property with the same name and the error mentioned is that all the fields incompatible. I tried all the field types but did not work. What might be the reason for mapping failure

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [April 29, 2025, 9:55am UTC](https://community.hubspot.com/t/sync-mapping-fields-incompatible/130747/2 "2025-04-29T09:55:31Z")

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Hi @HSalah,

Where exactly are you mapping/syncing data? During the HubSpot import process, within integration settings, in a sync property or workflow…?

Which error exactly are you seeing? Can you share a screenshot?

Generally, some fields are simply not compatible. For example, a single-line text field cannot be mapped to a dropdown in HubSpot, as the single-line text field accepts values that the dropdown does not accept.

If fields are shown as incompatible despite you thinking they should be (e.g. 2 dropdowns), make sure that they have the exact same dropdown options. Even one mismatch or spelling difference might result in an error.

Best regards

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<div class="post-metadata">

**Author:** ![HSalah](https://avatars.discourse-cdn.com/v4/letter/h/858c86/32.png) [@HSalah](https://community.hubspot.com/u/HSalah)\
**Post date:** [April 29, 2025, 10:20am UTC](https://community.hubspot.com/t/sync-mapping-fields-incompatible/130747/3 "2025-04-29T10:20:26Z")

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hi @karstenkoehler i am mapping wihin integration settings. Here is a screenshot of the error. Ps the field above it had the same problem it worked only when i chose addess hubspot property and i don’t understand why address only is labeled in black

 ![Screenshot (395).png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/2/62f438ffd008aa40f4bb105e92117099afa38299.png)

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [April 29, 2025, 10:55am UTC](https://community.hubspot.com/t/sync-mapping-fields-incompatible/130747/4 "2025-04-29T10:55:55Z")

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@HSalah which field type is this in Stripe, which field type in HubSpot? [Understand property field types in HubSpot](https://knowledge.hubspot.com/properties/property-field-types-in-hubspot)

Have you set up property rules for the HubSpot property?

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<div class="post-metadata">

**Author:** ![HSalah](https://avatars.discourse-cdn.com/v4/letter/h/858c86/32.png) [@HSalah](https://community.hubspot.com/u/HSalah)\
**Post date:** [April 29, 2025, 11:04am UTC](https://community.hubspot.com/t/sync-mapping-fields-incompatible/130747/5 "2025-04-29T11:04:40Z")

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I will check it out with the client