I’ve tried to sync my deal records totalling 1100 into my sandbox account. Try as I might, only half are syncing across. My understanding is that they will only sync if the record has an association, is this correct? If so, why is this a requirement?
In my opinion, the point of sandbox is for testing purposes, but to do this accurately, I need to have a complete clone of my live account, including Deal records that has no association but still holds vital info. As a workaround, I am exporting the data from live and then importing into sandbox, but this only raises the question of what teh purpose is of the sync tool.
Hi @ben-duchy,
You seem to be correct, yes: "During the creation flow, you’ll have the option to do a one-time sync of up to 5,000 contacts, and
assoc
iated deals, tickets, and company records. If you need more than 5,000 contacts, you can manually import up to 200,000 contacts. Additional sandboxes can also be purchased as an add-on to your subscription."
See here: Create a sandbox and deploy changes to production
This is a user to user community so as a fellow user I can’t comment on why this choice was made. You can request changes to these requirements in the HubSpot Ideas section of the community, monitored by the product team.
Best regards!