Hello @matteomazzolari ,
Not all HubSpot accounts will qualify for access to the email marketing tool. The banner message in your account indicates that this account is not eligable for marketing email access after additonal review. Marketing email sending will remain locked but you may still use other tool within HubSpot including 1:1 email through a connected inbox.
Exactly same issue here.
I do not send any emails from Hubspot, but my account has been permanently blocked as well.
It is a real shame, as I like the rest of Hubspot.
However, it will be hard to have my company buy into Hubspot while being blocked for something I do not even think I did wrong - and do not even know what Hubspot believes I did wrong…
I have also suffered from the same and worse still I have not even done the first test, until now we created the account and for the first time we were going to try it and the announcement of the suspension banner did not come out from the beginning, we sent a replica and the only thing that we get is the confirmation of this block and there is no one to give us an answer
Hello @hypeideas ,
Not all HubSpot accounts will qualify for access to the marketing email tool. In cases where the in app appeal form has been submitted and denied following additonal review, marketing email will remain locked and this decision cannot be appealed further. You’ll still be able to use other tools within HubSpot, including 1:1 emails sent from a connected inbox.