Survey Questions' Triggers

Service Hub Customer Feedback Tool
1

Hi,
Could you help me set up triggers for custom survey feedback?

In my case,
The question 1 asks user, ‘Have they contacted our support team recently?’ The answer is ‘Yes/No.’

If the user answers ‘No,’ we shouldn’t show question 2, ‘How would you rate overall experience?’. If “Yes”, we should ask question 2.

I searched on Google and other resources, but I couldn’t find the answer.

My current solution is: I made the question not required to answer, and added help text: ‘Skip if your answer is no.’

There must be a different option for triggering the next question based on the previous answer.

Your help would be very helpful.
Many thanks,
Gulnur

image-20241104-112239.png
image-20241104-112239.png1474×976 69.9 KB

image-20241104-112215.png
image-20241104-112215.png1474×976 94.2 KB

2

Hi @Gulnur,

There is a public beta for this which you can find here:

755×403 81.6 KB

You can find the documentation and step-by-step instructions here: Use dependent fields in custom feedback surveys

Best regards!

3

Many thanks )

4

Dependent fields doesnt really have logic. You can only add question, not skip to a different step or skip to a different question. For example this doesn’t work with Steps either, because you can’t put the “dependent” question into a different step for example.