# Survey monkey responses not pulled through

**URL:** <https://community.hubspot.com/t/survey-monkey-responses-not-pulled-through/10099>\
**Category:** Marketplace Apps\
**Created:** [September 7, 2018, 1:05pm UTC](https://community.hubspot.com/t/survey-monkey-responses-not-pulled-through/10099 "2018-09-07T13:05:42Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Transformation](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/transformation/32/14279_2.png) [@Transformation](https://community.hubspot.com/u/Transformation)\
**Post date:** [September 7, 2018, 1:05pm UTC](https://community.hubspot.com/t/survey-monkey-responses-not-pulled-through/10099/1 "2018-09-07T13:05:42Z")

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I have a paid Survey Monkey account and have enabled the integration within Hubspot CRM. My responses sync with the email collector and I can see the number of respondents. What I can’t see it the responses in the contact record. I can only see they have completed a survey.

Why won’t it pull the responses through to the activity feed? It says I need a paid Survey Monkey account but I have a paid account. Any ideas?

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**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\
**Post date:** [September 11, 2018, 4:44pm UTC](https://community.hubspot.com/t/survey-monkey-responses-not-pulled-through/10099/2 "2018-09-11T16:44:22Z")

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Hi @Transformation,

Have you ever been able to see the information on the contact record? In other words, did this issue just start?

If you’ve followed the steps within the [user guide](https://knowledge.hubspot.com/articles/kcs_article/integrations/how-do-i-set-up-and-deploy-a-surveymonkey-survey-with-hubspot) and are still experiencing this issue, can you please send along some example contacts (either through here or direct message) so that I can investigate this matter further with the Support team?

Thank you,

Jenny

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<div class="post-metadata">

**Author:** ![Transformation](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/transformation/32/14279_2.png) [@Transformation](https://community.hubspot.com/u/Transformation)\
**Post date:** [September 11, 2018, 4:58pm UTC](https://community.hubspot.com/t/survey-monkey-responses-not-pulled-through/10099/3 "2018-09-11T16:58:53Z")

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Hi Jenny,

Solve it. When upgrading the Survey Monkey you need to disconnect it from Hubspot and then reconnect it once you have upgraded. I did this and it has now pulled all the records and responses through. Solved!

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<div class="post-metadata">

**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\
**Post date:** [September 12, 2018, 1:25pm UTC](https://community.hubspot.com/t/survey-monkey-responses-not-pulled-through/10099/4 "2018-09-12T13:25:59Z")

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Great news! So glad the issue is resolved, and thank you very much for sharing the solution with the Community!

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**Author:** ![jmante](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jmante/32/34117_2.png) [@jmante](https://community.hubspot.com/u/jmante)\
**Post date:** [November 17, 2019, 4:44pm UTC](https://community.hubspot.com/t/survey-monkey-responses-not-pulled-through/10099/5 "2019-11-17T16:44:29Z")

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Good news! You’ll now see an Update Badge on the Connected Apps page when you need to re-authorize due to upgrading your SurveyMonkey account. Hope this helps 😄

 ![Update.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/5/c57ded56d9c2e85e0353aca6aa8e80a07bf2cb85.png)  
Update Badge