@KWalton7 thank you for the clarification — that definitely helps!
Given that the issue happens when all 5 survey scores are identical within a single submission (e.g. five 10/10s), it’s possible that the issue lies in how the workflow is evaluating the logic, particularly if it’s relying on a property that only looks at a single score or is checking for variety between values.
Here are a couple of things I’d recommend checking:
- Are the scores stored in separate properties (e.g. Score Q1, Score Q2, etc.)?
If so, and your workflow branches on conditions like “Score Q1 is equal to 10”, “Score Q2 is not equal to 10”, etc., HubSpot might not be treating the combination as a true match for a workflow branch, especially if your logic expects different values. - Check for overly strict branching logic.
If your internal email is triggered only when the survey responses vary, the branch condition might be skipping the “all same score” path. You might try setting up a test branch for the “all 10s” scenario to confirm if that path is being ignored. - Try simplifying the logic temporarily.
As a test, set up a basic workflow that triggers when all 5 fields equal 10, and have it send a test alert. If that works, the issue is likely with the branching conditions in your original workflow.
Let me know what your workflow logic currently looks like and I’d be happy to help troubleshoot it more specifically!
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