How do I ensure that all activity and note information transfers from the company level to the deal level (and potentially vice versa) .
The team is complaining about a lack of visibility between company records and deal records.
Hi @MMetros5,
HubSpot will automatically associate certain activities in a record to the record’s associated objects. Specifically, logged calls, emails, meeting, and notes created on the company record should also show up on the associated deal record
This applies only to the five most recent associated open deals. Open deals are deals that are not in closed-won or closed-lost deal stages.
There are a few exceptions to those rules, concerning the mobile app and changed associations, for example, you can find them here.
Whenever you notice that activity association is not behaving according to these rules, I’d recommend reaching out to support.
For all cases not covered by the above (e.g. after an association was changed), your team would have to manually associate activities, following these steps: Associate activities with records
Hope this helps!