# Surface ticket priority in help desk

**URL:** <https://community.hubspot.com/t/surface-ticket-priority-in-help-desk/158363>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [September 8, 2026, 12:47pm UTC](https://community.hubspot.com/t/surface-ticket-priority-in-help-desk/158363 "2026-09-08T12:47:06Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![JTang](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jtang/32/88643_2.png) [@JTang](https://community.hubspot.com/u/JTang)\
**Post date:** [September 8, 2026, 12:47pm UTC](https://community.hubspot.com/t/surface-ticket-priority-in-help-desk/158363/1 "2026-09-08T12:47:06Z")

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At a glance, a ticket with a priority set should look different from one without when viewing a list of tickets in help desk. And it should also be easy to tell whether a ticket’s priority is urgent/high/medium/low without having to scroll through the sidebar to the right. A simple colour-coded/highlighted icon will do the trick!