Support negative/fee line items &expose “Add discount, fee, or tax” rows for workflows/integrations

HubSpot Ideas
1

We’re running into a structural limitation in how HubSpot handles fees and discounts on deals, and it’s blocking us from designing a clean integration with NetSuite.

Context

  • We use HubSpot as our CRM and integrate with NetSuite for finance/accounting.
  • For Amazon marketplace orders, Amazon collects the customer payment and charges us a platform fee.
  • We need to represent both:
    • Gross order value (what the customer paid Amazon, excluding sales tax), and
    • Net revenue (after Amazon’s platform fee),
      on the HubSpot deal and then pass that cleanly into NetSuite.

Current limitations we’re hitting

  1. No support for negative line items

    • We cannot add a line item such as “Amazon Platform Fee” with a negative amount.
    • This prevents us from modeling fees as explicit items tied to the deal.
    • As a result, we can’t clearly show gross vs. net utilizing line items or or send that breakdown reliably into NetSuite.

  2. “Add discount, fee, or tax” below the Subtotal is not accessible to workflows or integrations

    • On the deal line items card, there’s a “Add discount, fee, or tax” drop down option under the Subtotal that looks like the natural place to put an Amazon platform fee.
    • However, the label/text and amount entered there:
      • Are not exposed as deal or line item properties,
      • Cannot be read by workflows or custom code actions, and
      • Cannot be mapped or synced into NetSuite.
    • This makes that UI effectively unusable for any automation or integration scenario, even though it’s exactly where a user would expect to configure this.

Business impact

  • We can’t accurately represent Amazon platform fees and other similar marketplace fees on deals in a way that’s:
    • Visible in reporting and workflows, and
    • Correctly represented when creating NetSuite sales orders.
  • We’re forced into workarounds (extra custom properties, manual calculations, or awkward discount setups), which are error‑prone and confusing for users.
  • This limits HubSpot’s effectiveness as a reliable bridge between CRM and finance for marketplace/aggregator use cases.

Ask

  1. Can you confirm there’s currently no supported way to either:

    • Use negative line items, or
    • Expose that “Add discount, fee, or tax” subtotal row to workflows/custom code/integrations?

  2. Please log and attach this to any existing product feedback or create new product feedback so the product team is aware this is blocking our HubSpot ↔ NetSuite design for Amazon orders.