In the Help Desk right sidebar, association cards for Contacts are preview-only, and Property list cards are limited to ticket properties only. On the ticket record page, I can create association/association property list cards that let me view and edit properties from associated contacts inline.
As a result, when I’m handling tickets in Help Desk, I can’t quickly update key contact fields (like job title, phone, or other custom properties) without clicking through to the full contact record each time.
It would be extremely helpful if, in Help Desk:
- Association cards for Contacts (and Companies) could support inline editing of selected contact properties, similar to association property list cards on ticket records, or
- We could create a Property list card scoped to the associated Contact, not just the Ticket.
This would make Help Desk much more efficient for support workflows where we frequently need to clean up or enrich contact data while working tickets.
See the contact card created in the red box in the image below. Its limited to 5 properties, and preview only. Having more properties and being editable would increase our teams efficiency.
