# Support forms without creating Contact

**URL:** <https://community.hubspot.com/t/support-forms-without-creating-contact/74631>\
**Category:** Tickets & Conversations\
**Created:** [February 7, 2023, 1:15pm UTC](https://community.hubspot.com/t/support-forms-without-creating-contact/74631 "2023-02-07T13:15:16Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![MDerrien](https://avatars.discourse-cdn.com/v4/letter/m/e56c9b/32.png) [@MDerrien](https://community.hubspot.com/u/MDerrien)\
**Post date:** [February 7, 2023, 1:15pm UTC](https://community.hubspot.com/t/support-forms-without-creating-contact/74631/1 "2023-02-07T13:15:16Z")

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Hi there,  
I would like to set up a Support form on our website without it creating a contact if the email is unknown after submiting the form. Cannot seem to find how to set it up…  
Any kind of help would be very appreciated 🙂  
Thanks !

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 7, 2023, 1:21pm UTC](https://community.hubspot.com/t/support-forms-without-creating-contact/74631/2 "2023-02-07T13:21:07Z")

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Hi @MDerrien,

If you remove all contact properties from the form, HubSpot should only create a ticket. See this right sidebar that pops open when you publish a form without contact properties:

 ![karstenkoehler_0-1675775997536.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/f/fae56a75ad0458977f820373a62ef49b3c0518ad.png)

Let me know if you have any follow-up questions.

Best regards!

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**Author:** ![GRajput](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/grajput/32/102020_2.png) [@GRajput](https://community.hubspot.com/u/GRajput)\
**Post date:** [February 7, 2023, 2:51pm UTC](https://community.hubspot.com/t/support-forms-without-creating-contact/74631/3 "2023-02-07T14:51:44Z")

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Hi @MDerrien

When we create a form, we get the option to make the fields as mandatory or not mandatory.

If you don’t want a contact without email address after filling the form you can simple make the email mandatory.

 ![image (10).png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/2/62a4c1221c95389bb99d08a8fdaa9ef5c87597fb.png)

Please mark it as solved if you like the solution

Thank you!

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**Author:** ![JCaballero](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jcaballero/32/78471_2.png) [@JCaballero](https://community.hubspot.com/u/JCaballero)\
**Post date:** [June 18, 2025, 7:19pm UTC](https://community.hubspot.com/t/support-forms-without-creating-contact/74631/4 "2025-06-18T19:19:46Z")

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@karstenkoehler Thanks, that solved my question too! But now, I’m adding a dropdown to a non-connected form, and I can only edit the two default options that come with it. Do you know how I can add more options to the dropdown (it’s not like I can edit a property to have more options)?