# Support Form Attachments not Displaying

**URL:** <https://community.hubspot.com/t/support-form-attachments-not-displaying/20359>\
**Category:** Tickets & Conversations\
**Tags:** help-desk\
**Created:** [April 24, 2020, 7:41pm UTC](https://community.hubspot.com/t/support-form-attachments-not-displaying/20359 "2020-04-24T19:41:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![HM\_Support](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hm_support/32/35608_2.png) [@HM\_Support](https://community.hubspot.com/u/HM_Support)\
**Post date:** [April 24, 2020, 7:41pm UTC](https://community.hubspot.com/t/support-form-attachments-not-displaying/20359/1 "2020-04-24T19:41:19Z")

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Hi,

I reviewed this ticket: [https://community.hubspot.com/t5/Tickets-Conversations/Support-form-attachments/td-p/269367](https://community.hubspot.com/t5/Tickets-Conversations/Support-form-attachments/td-p/269367)

And I can’t seem to find the file in the same view. Any insight from @Josh or others would be greatly appreciated!

 ![Ticket_View_No Attachments.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/f/ff80ec4b04a076fc6448bd577c090aa5333de0b2.png)  
Ticket View\_No attachment

**Here are the steps I took:**

1. I created a Hubspot form and added File Field Types.

2. I submitted the form with file. I confirmed The submission details has the link to the image: (Marketing \> Forms \> Submissions\> View Submission)

 ![Submission Details.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/0/40bff0cf0b606032eecc018311376aea338cfd42.png)  
Submission Details

3. I confirmed the Admin Notification also shows File:

 ![Admin_notification_File.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/7/7f006cb342b37186f9872aa20de717a7182c4693.png)  
admin notification file

4. And when I go to the ticket view for that ticket, no attachments are shown.

 ![Ticket_View_No Attachments.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/f/ff80ec4b04a076fc6448bd577c090aa5333de0b2.png)  
Ticket View\_No attachment

I do have more than one field for uploads. Could that be the issue?

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<div class="post-metadata">

**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\
**Post date:** [April 24, 2020, 7:51pm UTC](https://community.hubspot.com/t/support-form-attachments-not-displaying/20359/2 "2020-04-24T19:51:23Z")

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Hi [@HM\_Support](https://community.hubspot.com/t5/user/viewprofilepage/user-id/128814),

If you go to View All Properties and then search for the other file upload referenced on the form, do you see it there?

If not, let’s do a screenshare to try and resolve the issue. You can book time with me using my signature. I’m happy to help if I can.

Josh

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<div class="post-metadata">

**Author:** ![VLacroix](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/vlacroix/32/2679_2.png) [@VLacroix](https://community.hubspot.com/u/VLacroix)\
**Post date:** [April 13, 2021, 2:53pm UTC](https://community.hubspot.com/t/support-form-attachments-not-displaying/20359/3 "2021-04-13T14:53:54Z")

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Hi, i have the same problem with attachment. My clients insert pictures but they don’t appear on the ticket. Can you help me ?

Thanks !

 ![40812i603A1B5715AF166D.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/4/c41e1f1231f2cac2334538dd737ee726aa43d73b.png)