Support for Aptos and size 11 in HubSpot e-mails

HubSpot Ideas
1

There main issues I found through testing.

  • I want HubSpot to support Aptos as a default font for emails (from the email editor, and in sequences). I have set Sans Serif set as the font family in HubSpot and when and typing directly in the Editor, my emails are sent using Arial. (Note: Microsoft replaced Arial with Calibri in 2007 and with Aptos in 2024)
  • I consistently use size 11 in e-mails from Outlook (if I copy draft Aptos text into Hubspot, the Aptos font is used when HubSpot sends the mail, however, HubSpot consistently changes the size to 12 when it sends the mail, why?

I use Outlook and iPhone for manual e-mail and both clients have recently replaced Calibri with Aptos as the default font. Aptos belongs to the Sans Serif font family and it is described as the perfect font for high-resolution screens. In HubSpot, I cannot pick Aptos as a font, I can only pick a font family. When picking Sans Serif as font family HubSpot uses Arial as the font. How can I update it to Aptos? Calibri replaced Ariel in Outlook and Word in 2007.

Aptos does work as a font in HubSpot if I copy and paste it into the mail editor or a sequence but there is an additional bug too. If I draft a message in Outlook using Aptos size 11 (as per my default setting) and copy this text into any kind of mailout from HubSpot or a sequence, HubSpot will send the message using Aptos but the size changes to size 12.
I tested it with sizes 14,13,12,11,10,9,8 and HubSpot consistently changes the size of any text (and this includes other text further down in the mail thread) from sizes 11 and 13 to size 12. Size 9 was not changed when tested.

Kindly investigate this and revert with a solution. I want my mailouts to be consistent across my mail clients and HubSpot.

2

I fully support the need for adding Aptos to the list of available typefaces/fonts to choose from in Settings/Account Default.

We also need consistency across the platform for selecting fonts so that you know precisely where that font will apply.

It would make sense to house font defaults in the Brand Kit for the whole platform, then you could select which font should be applied to standard CRM email, Sales Emails, Marketing Emails and the Conversation Inbox from one location. Ideally, you should be able to specify whether this font may be overridden by users in any of those places or not.

3

Thanks @vanessahunt, my understanding is that many, many upvotes are required for Hubspot to pick this up, please share in your hubspot network and lets hope this is is fixed soon.

Best Regards, Dan