# Super admin no receiving test emails

**URL:** <https://community.hubspot.com/t/super-admin-no-receiving-test-emails/71170>\
**Category:** Email Marketing Tool\
**Created:** [December 14, 2022, 12:40am UTC](https://community.hubspot.com/t/super-admin-no-receiving-test-emails/71170 "2022-12-14T00:40:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![CleoAdmin](https://avatars.discourse-cdn.com/v4/letter/c/d2c977/32.png) [@CleoAdmin](https://community.hubspot.com/u/CleoAdmin)\
**Post date:** [December 14, 2022, 12:40am UTC](https://community.hubspot.com/t/super-admin-no-receiving-test-emails/71170/1 "2022-12-14T00:40:58Z")

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Hi! My boss and I are both Super Admins on our Hubspot account but she’s not receiving the test emails I sent. Some details:

- The previous marketing test emails worked fine and were received (the last one was in October)
- I added a new verified email and it received the test email
- The test email is not on the Spam folder either
- No error message in Hubspot as it shows sent

Any leads in resolving this greatly appreciated. Thank you!

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [December 14, 2022, 5:27am UTC](https://community.hubspot.com/t/super-admin-no-receiving-test-emails/71170/2 "2022-12-14T05:27:32Z")

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Hi @CleoAdmin,

HubSpot has a specific set of troubleshooting steps for this type of situation: [Not receiving HubSpot system or notification emails](https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails)

Can you review each step and report back?

Best regards!