# Super Admin Can't Login **URL:** \ **Category:** Account & Settings\ **Created:** [November 10, 2017, 7:22am UTC](https://community.hubspot.com/t/super-admin-cant-login/3872 "2017-11-10T07:22:47Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![bank\_ps](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bank_ps/32/69256_2.png) [@bank\_ps](https://community.hubspot.com/u/bank_ps)\ **Post date:** [November 10, 2017, 7:22am UTC](https://community.hubspot.com/t/super-admin-cant-login/3872/1 "2017-11-10T07:22:47Z")
Hi, Me and my mates (3 people) are using Hubspot Free Version and we recently created our account but the super admin can’t login or reset password it shows error(see screenshot below) and other 2 member are not admin so they can’t create new user or edit their permission. What’s the solution for this? Thanks ![login.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/e/fefe56e8fe587599117f9a2c5f5d891d2aa45036.png) ![reset.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/7/075a75c669433e6ce28c4f8050b0bf54e5b19561.png) ![user.png](https://d2qpr2jzcazej7.cloudfront.net/optimized/3X/a/b/ab1be00b91e422c6f171e42919373db213f505e9_2_690x57.png) ---
**Author:** ![nicolebrenner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolebrenner/32/64853_2.png) [@nicolebrenner](https://community.hubspot.com/u/nicolebrenner)\ **Post date:** [November 10, 2017, 3:40pm UTC](https://community.hubspot.com/t/super-admin-cant-login/3872/2 "2017-11-10T15:40:43Z")
Hi [@bank\_ps](https://community.hubspot.com/t5/user/viewprofilepage/user-id/21022) thanks for your post. Does anyone have access to the account at this time? For anyone having trouble resetting their password, I would recommend checking out the steps on this page: [https://knowledge.hubspot.com/articles/kcs\_article/account/why-can-t-i-log-into-hubspot](https://knowledge.hubspot.com/articles/kcs_article/account/why-can-t-i-log-into-hubspot) If those steps don’t resolve, you can submit the form at the bottom of the page. ---
**Author:** ![bank\_ps](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bank_ps/32/69256_2.png) [@bank\_ps](https://community.hubspot.com/u/bank_ps)\ **Post date:** [November 15, 2017, 2:46am UTC](https://community.hubspot.com/t/super-admin-cant-login/3872/3 "2017-11-15T02:46:57Z")
hello there I Followed all the steps but still super admin is facing logining issue. Also when reseting password super admin doesn’t get any verficiation email. What else can be done ? Thanks in advance ---
**Author:** ![bank\_ps](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bank_ps/32/69256_2.png) [@bank\_ps](https://community.hubspot.com/u/bank_ps)\ **Post date:** [November 15, 2017, 2:56am UTC](https://community.hubspot.com/t/super-admin-cant-login/3872/4 "2017-11-15T02:56:55Z")
hi [nicolebrenner](https://community.hubspot.com/t5/user/viewprofilepage/user-id/27), thanks for your time and help. Its actually a typo mistake in the email it should be [-ps.support@saraffglobal.com](mailto:-ps.support@saraffglobal.com) not [ps.support@saraffgobal.com](mailto:ps.support@saraffgobal.com) is it possible to change the super admin email?(other team member are not admin so they don’t have the permission ) ---
**Author:** ![nicolebrenner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolebrenner/32/64853_2.png) [@nicolebrenner](https://community.hubspot.com/u/nicolebrenner)\ **Post date:** [November 15, 2017, 3:58pm UTC](https://community.hubspot.com/t/super-admin-cant-login/3872/5 "2017-11-15T15:58:29Z")
Hi [@bank\_ps](https://community.hubspot.com/t5/user/viewprofilepage/user-id/21022), it’s not possible to change the email address of a user but this article will guide you through the alternative: [How do I change the email address of a user?](https://knowledge.hubspot.com/articles/kcs_article/account/how-do-i-change-the-email-address-of-a-user) ---
**Author:** ![bank\_ps](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bank_ps/32/69256_2.png) [@bank\_ps](https://community.hubspot.com/u/bank_ps)\ **Post date:** [November 17, 2017, 3:11am UTC](https://community.hubspot.com/t/super-admin-cant-login/3872/6 "2017-11-17T03:11:55Z")
hello, i can’t add or edit any other user because i’m not the admin. all the options are greyed out. ![user.png](https://d2qpr2jzcazej7.cloudfront.net/optimized/3X/a/b/ab1be00b91e422c6f171e42919373db213f505e9_2_690x57.png) Thanks in advance. ---
**Author:** ![nicolebrenner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolebrenner/32/64853_2.png) [@nicolebrenner](https://community.hubspot.com/u/nicolebrenner)\ **Post date:** [November 17, 2017, 4:19pm UTC](https://community.hubspot.com/t/super-admin-cant-login/3872/7 "2017-11-17T16:19:52Z")
Could you upload a screenshot of the full page so we can see what options are greyed out? ---
**Author:** ![bank\_ps](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bank_ps/32/69256_2.png) [@bank\_ps](https://community.hubspot.com/u/bank_ps)\ **Post date:** [November 20, 2017, 2:59am UTC](https://community.hubspot.com/t/super-admin-cant-login/3872/8 "2017-11-20T02:59:48Z")
hi, thanks for your time and help. ![add_user.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/8/8295b5cc015988a2b80dc98fbf49d78408db01fc.png) ![super_admin.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/0/0021d0b099193e3954eef651c8a0776a3aa81f43.png) super\_adminWhat are the ways to change super admin email or make another user admin. ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [November 20, 2017, 1:45pm UTC](https://community.hubspot.com/t/super-admin-cant-login/3872/9 "2017-11-20T13:45:54Z")
Hi [@bank\_ps](https://community.hubspot.com/t5/user/viewprofilepage/user-id/21022), When you are seeing the ‘super admin’ message, what user are you logged in as? Can you please confirm that no users are able to add new users? Additionally, do you mind confirming what the correct email address is for the admin? I see that currently the admin is associated with [ps.support@saraffgobal.com](mailto:ps.support@saraffgobal.com). What is the correct email? Thank you, Jenny ---
**Author:** ![bank\_ps](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bank_ps/32/69256_2.png) [@bank\_ps](https://community.hubspot.com/u/bank_ps)\ **Post date:** [November 22, 2017, 3:31am UTC](https://community.hubspot.com/t/super-admin-cant-login/3872/10 "2017-11-22T03:31:33Z")
hi, I can’t manage or edit adim’n account from any other account. The correct email for admin is: [ps.support@saraffglobal.com](mailto:ps.support@saraffglobal.com). ![add_user.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/8/8295b5cc015988a2b80dc98fbf49d78408db01fc.png) ![bang.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/9/91382129c8008422b3c896eaa1e5cdec3d2351c5.png) user 3 ![super_admin.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/0/0021d0b099193e3954eef651c8a0776a3aa81f43.png) user 2 ![user.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/6/6c356b7aff21af800a46854dadeb3f56ad7ef236.png) Thank you Regards, ---
**Author:** ![bank\_ps](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bank_ps/32/69256_2.png) [@bank\_ps](https://community.hubspot.com/u/bank_ps)\ **Post date:** [November 24, 2017, 3:54am UTC](https://community.hubspot.com/t/super-admin-cant-login/3872/11 "2017-11-24T03:54:16Z")
hello there, Thank you so much for all your help. Now i see new user with admin right, but can admin make change to super admin account or remove super admin and change admin to super admin? Thanks again ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [November 27, 2017, 4:53pm UTC](https://community.hubspot.com/t/super-admin-cant-login/3872/12 "2017-11-27T16:53:10Z")
Hey [@bank\_ps](https://community.hubspot.com/t5/user/viewprofilepage/user-id/21022), The super admin should be able to make the necessary changes to the existing super admin/should be able to make other users super admins. If you are experiencing anything different please let me know. Thanks, Jenny ---
**Author:** ![bank\_ps](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bank_ps/32/69256_2.png) [@bank\_ps](https://community.hubspot.com/u/bank_ps)\ **Post date:** [November 28, 2017, 2:51am UTC](https://community.hubspot.com/t/super-admin-cant-login/3872/13 "2017-11-28T02:51:44Z")
hi Thank you so much for all your help. I can now change permission. Thank you so much ---
**Author:** ![jvivanco](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jvivanco/32/75439_2.png) [@jvivanco](https://community.hubspot.com/u/jvivanco)\ **Post date:** [March 30, 2018, 2:44pm UTC](https://community.hubspot.com/t/super-admin-cant-login/3872/14 "2018-03-30T14:44:39Z")
How do I post a question for the community? Thanks, javi ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [April 2, 2018, 5:24pm UTC](https://community.hubspot.com/t/super-admin-cant-login/3872/15 "2018-04-02T17:24:58Z")
@jvivanco you can post by clicking into a forum (marketing, sales, etc), selecting a board within the forum and then clicking the orange button ‘create post’.