Successfully Record chatbot iframe with Lucky Orange or MSClarity

Hi!

We use Lucky Orange and MS Clarity to analize the user’s behaviour and catch usability errors on our website.

On a client website we have activated the chatbots, it shows on the website but on the recordings they don’t show up because it is an iframe.

Support has told me that maybe via SDK I could make it work, but they do not believe it can be done.

Lucky Orange says “The javascript code can be placed within the iframe as well. However, that recording will be separate and not integrated within the original recording. Basically, you would need to check a separate recording just of that iframe.”
Any idea how could I do this? Or if with the SDK would be viable?
Thank you so much
PD: Sorry if this is not the right category for posting this question. First time here :slightly_smiling_face:

Hey, @Wondermochi :waving_hand: Here’s the docs for the Chatbot SDK. You may get more responses if you take some steps and then share where you are stuck along with your code and the errors you receive. You didn’t do anything wrong and I’ve noticed that our community is more likely to respond when they have more to work with.

Talk soon! — Jaycee