# Subscription editing bug or inconsistency **URL:** \ **Category:** Commerce Tools\ **Tags:** recurring-payments\ **Created:** [August 5, 2025, 8:34am UTC](https://community.hubspot.com/t/subscription-editing-bug-or-inconsistency/137452 "2025-08-05T08:34:48Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Pinne](https://avatars.discourse-cdn.com/v4/letter/p/c4cdca/32.png) [@Pinne](https://community.hubspot.com/u/Pinne)\ **Post date:** [August 5, 2025, 8:34am UTC](https://community.hubspot.com/t/subscription-editing-bug-or-inconsistency/137452/1 "2025-08-05T08:34:48Z")
Not sure if this is the proper place to report (perceived) bugs, but here we go. When I create a new Subscription in HS Commerce, with start date today, it receives the status “Active”. ![Screenshot 2025-08-05 at 10.23.38.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/f/5fb8fa8ad8ddcfa8df83419b72832ebef8c9b5e3.png) Now, when I want to edit the subscription right after, a message appears saying “This subscription has expired. You can only edit active subscriptions.”. ![Screenshot 2025-08-05 at 10.22.52.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/8/8c6770086a409f9a028d85508fc9730fdb64a54f.png) Strange, considering that “Active” and “Expired” are two valid but obviously different subscription statuses. Despite the error message, you can actually continue and edit the subscription, but you can’t save any changes. ![Screenshot 2025-08-05 at 10.23.08.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/f/ffdb7050619ea0688d4ab7af5c0326f76816d695.png) Not sure what the intended functional behaviour is supposed to be, but it doesn’t seem to make much sense you can’t edit an active subscription. Even if there’s some logic reasoning behind it, the UI is very confusing to say the least. It also seems something that didn’t occur last week (but not 100% of that). ---
**Author:** ![Pinne](https://avatars.discourse-cdn.com/v4/letter/p/c4cdca/32.png) [@Pinne](https://community.hubspot.com/u/Pinne)\ **Post date:** [August 5, 2025, 8:42am UTC](https://community.hubspot.com/t/subscription-editing-bug-or-inconsistency/137452/2 "2025-08-05T08:42:58Z")
An additional finding: Once the initial invoice for the new subscription is marked as “Paid”, there’s no longer the option to edit the subscription. ![Screenshot 2025-08-05 at 10.37.54.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/b/bbca0ec9e53f2997a8e33226a54e27ecb6d109df.png) Why should I not be allowed to update an active (and paid) subscription? Is it because I try to do this on the same day as the start date of the subscription perhaps? ---
**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\ **Post date:** [August 5, 2025, 3:53pm UTC](https://community.hubspot.com/t/subscription-editing-bug-or-inconsistency/137452/3 "2025-08-05T15:53:28Z")
Hey, @Pinne 👋 For bug reports and other product issues, opening a support ticket is likely your first best step. — Jaycee ---
**Author:** ![Pinne](https://avatars.discourse-cdn.com/v4/letter/p/c4cdca/32.png) [@Pinne](https://community.hubspot.com/u/Pinne)\ **Post date:** [August 7, 2025, 9:52am UTC](https://community.hubspot.com/t/subscription-editing-bug-or-inconsistency/137452/4 "2025-08-07T09:52:20Z")
Thanks [@Jaycee\_Lewis](https://community.hubspot.com/t5/user/viewprofilepage/user-id/127074) The chatbot’s instructions for reporting issues seem outdated though. Just click the tiny question mark in the top navigation bar. ---
**Author:** ![Pinne](https://avatars.discourse-cdn.com/v4/letter/p/c4cdca/32.png) [@Pinne](https://community.hubspot.com/u/Pinne)\ **Post date:** [August 7, 2025, 9:48am UTC](https://community.hubspot.com/t/subscription-editing-bug-or-inconsistency/137452/5 "2025-08-07T09:48:37Z")
This discussion lead me towards the root of the issue: [https://community.hubspot.com/t5/CRM/How-do-you-should-we-use-quot-term-quot-in-line-items/m-p/607508](https://community.hubspot.com/t5/CRM/How-do-you-should-we-use-quot-term-quot-in-line-items/m-p/607508) The Product’s ‘term’ property was misinterpreted. Setting it to ‘12 months’ automatically ends a subscription 12 months after the start date, and is unrelated to the billing frequency. So if you have a subscription service that automatically renews year after year, just leave the Product Term empty. Having said that, the situational warnings/messages shown in the UI are highly confusing.