# Submit comments through workflow

**URL:** <https://community.hubspot.com/t/submit-comments-through-workflow/55838>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [April 28, 2022, 4:29am UTC](https://community.hubspot.com/t/submit-comments-through-workflow/55838 "2022-04-28T04:29:44Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![LThompson6](https://avatars.discourse-cdn.com/v4/letter/l/d78d45/32.png) [@LThompson6](https://community.hubspot.com/u/LThompson6)\
**Post date:** [April 28, 2022, 4:29am UTC](https://community.hubspot.com/t/submit-comments-through-workflow/55838/1 "2022-04-28T04:29:44Z")

</div>

We really see a lacking in the inability to have a workflow automatically submit comments on tickets and conversations. There are many situations where we would like something to be visable inline without needing to dig into custom properties.

For example, we want to be able to notify people that a ticket has been automatically resolved. Why can we not put a comment in through a workflow explaining why it happened? Instead we can only send an email to specific people with hubspot accounts.

---

<div class="post-metadata">

**Author:** ![IRKiroku](https://avatars.discourse-cdn.com/v4/letter/i/b2d939/32.png) [@IRKiroku](https://community.hubspot.com/u/IRKiroku)\
**Post date:** [February 17, 2025, 2:32pm UTC](https://community.hubspot.com/t/submit-comments-through-workflow/55838/2 "2025-02-17T14:32:59Z")

</div>

We’d really like to do something like this but rather leave a comment with a tag for the ticket owner asking them to either chase (either through the same channel or another) or close open conversations after X days.