Subject: Unable to View Old Leads

Smart CRM & Sales Hub CRM
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1

Dear HubSpot Support Team,

I hope you’re well.

I’m experiencing an issue with my HubSpot account (Account ID here). It appears that all my old leads have disappeared or are no longer visible in my Contacts section. I’ve already tried clearing filters and checking all contact views, but the records still do not appear.

Could you please investigate this issue and assist me in restoring or accessing my previous lead data?

Here are my account details for your reference:

  • Account Email: [e-mail here]
  • Business Name: NN Education Hub
  • Country: Australia

I would appreciate your prompt assistance with this matter.

Thank you for your support and understanding.

Kind regards,
Mag

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Hi @MSardar

This is not HubSpot Support but a community of volunteers.

How to get in touch with Support is outlined here: https://help.hubspot.com/.

I would also stronlgy advise against sharing your HUBID or email in a publicly available forum.

Frank

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Hi @MSardar and thanks for reaching out to the HubSpot Community!
-For information, the community is a public space so I have edited your post to remove any confidential data-
I see that you are on a free plan, so let’s check this together.
I understand that you created contacts but they are no longer in the CRM. Please let me know if that’s not the case.
- How did you add the contacts? Via import or manually?
- Were you seeing the contacts before in HubSpot?
- Since when are they missing?
- Did you do any update or changes?
- I see that you checked for filters, can you confirm that you have zero filter applied?
- Where are you looking for contacts? Under CRM > Contacts?
- Do you have the right permission to view all contacts?
Also, I’d love to put you in touch with our Top Experts: Hi @franksteiner79, @karstenkoehler and @JessicaBaskey do you have suggestions to help @MSardar, please?
Have a lovely day and thanks so much!
Bérangère