Subject: Request to reissue Digital Marketing Certification with updated name

Academy HubSpot Academy Support
1

Hi HubSpot Academy Team,

I recently completed the Digital Marketing Certification, but my certificate displays my previous nickname, “Riyah Assian,” because that was the name on my profile at the time.

My legal/professional name is Victoria Assian, and I’ve updated my HubSpot Academy profile accordingly.

Could you please reissue my certificate with the correct name?

Thank you,

Victoria Assian

3

Hey @Hi_Riyah,

Welcome to the Community, and thanks for highlighting what steps you’ve taken already!

Like linked in the article below, would you mind ensuring that you’ve also changed the name on your HubSpot User Profile in your Portal?

It may take some time for the changes to reflect, but you can also attempt clearing your cache or testing another browser (e.g. Chrome, Safari, etc.)

Hope this helps!

Sam, Community Manager

4

@Hi_Riyah, Same root cause as similar cases here certificates capture your profile name at the moment they’re generated, so updating your name afterward doesn’t retroactively update ones already issued.

To get it reissued with your correct name, please contact HubSpot Academy Support directly (in-app Help widget → Contact Support) with:

  • Your account email
  • Certification name (Digital Marketing) and completion date
  • Correct name (Victoria Assian)

They can manually regenerate the certificate on their end.