# Stuck on Import

**URL:** <https://community.hubspot.com/t/stuck-on-import/21197>\
**Category:** CRM\
**Tags:** contacts\
**Created:** [May 27, 2020, 12:18pm UTC](https://community.hubspot.com/t/stuck-on-import/21197 "2020-05-27T12:18:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![CS2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cs2/32/44643_2.png) [@CS2](https://community.hubspot.com/u/CS2)\
**Post date:** [May 27, 2020, 12:18pm UTC](https://community.hubspot.com/t/stuck-on-import/21197/1 "2020-05-27T12:18:52Z")

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Trying to import a .xlsx file and getting the following error. Please advise

 ![27330i61DAA7E1C5F410D0.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/0/a0b3dae9781e64b14e814fef990af4bc759e74b4.png)

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**Author:** ![Bryantworks](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bryantworks/32/94963_2.png) [@Bryantworks](https://community.hubspot.com/u/Bryantworks)\
**Post date:** [May 27, 2020, 2:10pm UTC](https://community.hubspot.com/t/stuck-on-import/21197/2 "2020-05-27T14:10:49Z")

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Hey @CS2,

Have you tried to import it as a CSV? I find that fixes this issue most of the time.

 ![27333i554B153F5C32FE86.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/f/5f51bb9291c8743900d6210232fbaf9387fddcb7.png)

Hope this helps!