Struggling to get email integration to work

Smart CRM & Sales Hub Outlook Sales Extension
1

Hi

Relatively new to HS but enjoying it so far.

We have O365 Business Standard accounts and we’re struggling to get the email integration/tracking to work though.

Our inboxes are connected and we’ve installed the O365 add-in but

1. It doesn’t work on outlook.com - we’ve tried installing the Sales O365 Add-In and it logs an activity but doesn’t recognise that the contact already exists so creates a new one and there’s no tracking available.

2. It doesn’t work on the desktop version on a MAC (v 16.88.1) - even though it says the add-in is installed, it doesn’t log into to HS when I open it, track or log. Even if I add the tracking code manually into the BCC.

Basically the only way it works is on the old version of Outlook Desktop. Which is fine for only one of us.

Any ideas? I’ve tried the troubleshooting guide (which has more links off it than an underground map) but seem to be getting nowhere.

Thanks in advance!

2

I am having the same problem. I signed up for Hubspot with my personal gmail address. I need to send emails from my work address, Outlook 365. No matter how many hacks or solutions I try, Hubspot refuses to link to my work email and tells me it does not exist?

3

We have same problem on couple of PC, we downloaded latest version of outlook and that version does not even see/recognise that hunspot sales is installed.