Stop Contacts From Being Created From Every Email Received

Smart CRM & Sales Hub CRM
1

A contact is being created from every email I receive. Is there a way to handle this so I can determine if I want that contact to be created?

2

Hi @seichen,

Do you have your inbox connected through the conversations tool? If so, this is the expected behavior and I would recommend looking at the filtering options, or disconnecting your inbox as a shared inbox. If you connect your inbox as a personal inbox, this behavior should not occur, as only contacts you choose to log and track emails to will be created as contacts.

Thank you,
Jenny

3

that did it. thank you!!!

4

Hi Jenny,

Thanks for the information here. I am trying to figure out how to find the filtering options so I can utilize the connected inbox to track conversations, but only for contacts I want in the Hubspot system. (Not everyone who emails me) As stated on this thread, it is adding a new contact into Hubspot for every email in my inbox.

Thanks!

Steve