I know that unchecking ‘log’ it will prevent to create a contact but it is still a problem.
1. Sometimes I forget to uncheck this and the contact is created.
2. If the contact is created and I delete it, when the contact replies to me, the contact is created again (this is very annoying).
I hope there will be an option to prevent creating contacts at all and the log option just limit its functionality to add email information ONLY if the contact exists. Is there any option to do this?
The product is amazing and very easy to use, but I think it just does not make sense to automatically create a contact in HubSpot when I write an email from my Gmail account. A sales/marketing database is critical and it cannot be populated with wrong data comming from all of the users associated with a Hub. Also, as someone metionned in a reply ealier it’s also not a complex feature to implement.
I’d love to see this feature as well - as someone mentioned already we’re all emailing people through Gmail who aren’t leads or potential leads, and who we do not want added to the CRM. When I or a colleague forget to tick log it inflated our CRM with unwanted contacts who we’ve to go and delete!
I’m having the same problem using Outlook on my desktop. (have Office 365 but don’t use web version).
Really do not want Hubspot to create a new contact for every email address it doesn’t recognise…for many reasons.
Some of the emails are for suppliers…do not want them on Hubspot
Some of the emails are from people trying to sell me marketing email lists…definitely do not want them on Hubspot.
Right now HubSpot is slowly adding every single contact I have in Outlook, whether they are a Prospect, Lead, Customer. Figure this will eventually impact on my subscription fee as Marketing Hub charges by number of contacts?
Suggested fix.
When I send an email in Outlook, on the right hand banner, please can we have “Hi, we don’t recognise this email. Do you want to add this person as a Contact in Hubspot or would you prefer us to ignore this email?” and then two buttons Add or Ignore.
If I click Add, then the Contact is created and because of GDPR, Hubspot automatically send them my Marketing Email that asks them for permission to contact them via email and process their info via Subscriptions settings.
If I click Ignore, Hubspot remembers this email address but does not create a contact etc.
Nigeldb… you make a really good point that I have not thought about in my initial concerns and disdain for this “feature.” This is a concern for privacy and for GDPR regulations. If I’m sending out emails and they are automatically added to my HubSpot platform when I add tracking or logging, then those are emails/contacts that are polluting an otherwise clean list.
This whole mess creates extra cleaning work for our company and now offers additional risk in lowering our email deliverability scores because our system markets to these contacts without discernment.
Any additional suggestions that we can actually DO NOW would be helpful. A suggestion or addressing of this issue by HubSpot would be the MOST HELPFUL.
I have been monitoring a number of issues that are critical for our operations - nothing ever gets fixed (or even aknowledged by HS), which is rather frustrating concidering the amount of money we pay for our subscription.
Besides, what is the incentive for them todo anything abotu this - that would reduce the number of contacts they can bill us for…
Not being cynical, but that is our experience so far with hubspot.
DEAR HUBSPOT, by creating a Contact from my outgoing emails, especially the ones I don’t want,
is the system making me breach privacy and GDPR
as I don’t have their opted in permission to track their emails or personal info,like their email address. Creating a Contact from an email has to be a positive action.
We use the HubSpot plug-in with Outlook at our organization. This is vital for us and a major GDPR compliance issue. We cannot be creating new profiles for leads in HubSpot when they haven’t opted-in to receive our marketing content. This is a very high urgency issue that needs to be addressed quickly to ensure GDPR compliance and continuing to maintain the value of the sales tool.
Ideally, the Outlook plug-in would not create a new profile if the email that is being logged and tracked doesn’t exist in it’s portal. It would just track the message so the user could track the interaction and performance of the email sent.
Let’s back up one second then. Can we even track emails and not also be in violation of GDPR?
Should it be that only emails are tracked IF they are in Hubspot and they should not be added automatically to our contact lists IF they are not in HubSpot.
Does opting in to the GDPR Hubspot features take care of this as part of that additinal system?
Wouldn’t it be nice to get some answers from HubSpot!!!
Thank you for your feedback and convesation. I am here and I hear you.
I am monitoring this thread actively.
Regarding the concerns about customization of logging emails, this funcionality has been released since this thread started through the never log settings. Click here for more information on this setting and how to enable it. Additionally, if you would like to see more customization around this setting, I would recommend voting for this idea in the ideas forum. If you have any questions about how to use the setting, please start a new thread here.
In regards to the GDPR inquiries, I am investigating these matters internally and will reach out once I have more information.
Thanks for your attention Jenny! I know in our organization, the Never Log function is not what we are looking for. My comment above has the details of what we are looking for if that helps.
The context of the email may be an upgrade notification. I want to log it so we have it recorded in the CRM. “theirdomain.com” can’t be blocklisted, “gmail.com” can’t be blocklisted, “someitcompany.com” could be blocklisted.
We probably have 300 of these type emails go out every day throughout the organization.
Regardless, using that no log feature you pointed us to would mean I would have to add those individual emails and possible the itcompany domain for this email. I would have to train (or receive requests) from my whole team of 15 people when this happened to them.
Do we have to go in and add to the log blocklist before we send the email?
Do we have to pay attention to doing that without it interfering with our work time?
Do you have a best practices document for this?
Ultimately, this is a big UX issue for your customers… why not just fix it? Do you have anyone objecting to it?
The solution you are offering does not present a viable option for larger small-business customers. I’ve participated in the other thread as well. I don’t see much difference in what this thread desires and what the other does, except one is in a different forum.
Would being able to Ignore email addresses solve the issue where there is a need to exclude some emails addresses from tracking and logging? So for jveler’s comment above, bob@someitcompamy.com would be set to Ignore and no emails to Bob would be tracked or logged. Simple.
Thank you for your patience while I have partnered with the product team regarding these inquiries.
When you have GDPR enabled in your portal and try to track and email, it will associate with an anonymous notification. For more information on this setting, please refer to this documentation. Additionally, this screenshot will populate in the sidebar.
In regards to configuring your extension settings in general to ensure it meets your requirements, GDPR and otherwise, please refer to this documentation.
In regards to discussions about future product features, the Ideas Forum will be the best place for that conversation, as that is the area monitored by the Product team, and where they look for ideas that customers would like to see included in the future. To ensure that your idea is found by the proper teams, given the appropriate attention, and able to have a roadmap towards creation, this discussion needs to occur in the ideas forum.
I will continue to share any updates as they become available, and I would encourage you to utilize the ideas forum as that will the be best outlet for these discussions.
