Hi @Flora,
I really appreciate how HS is working hard towards providing its community with requested features.
1/. What about SPAM messages that are received in the Team Inbox? All email addressess are prone to receiving SPAM, moreso the ones that are public facing (info@ or sales@ or support@)) as these are mentioned not just on the website but other public forums & social media. We are getting over 100 spam messages and all these are being added as contacts. This is resulting in creating a mess in contacts that needs to be sorted everyday, taking precious time of admins when this time could be spent doing other productive things. Perhaps, a simple checkbox at the time of adding a team Inbox would finish our frustrations with HS that asks if all incoming emails should be added as Contacts if they do not exist in HS.
Do you have such feature in works?