Hi Jenny,
I looked over that page and it still requires that we know the email address beforehand, or that we know the domain.
So, let’s say I send a support alert to:
FROM: me@mydomain.com
CC: customer_it@theirdomain.com, 3rdparty@gmail.com, tom@mydomain.com, bob@someitcompany.com
The context of the email may be an upgrade notification. I want to log it so we have it recorded in the CRM. “theirdomain.com” can’t be blocklisted, “gmail.com” can’t be blocklisted, “someitcompany.com” could be blocklisted.
We probably have 300 of these type emails go out every day throughout the organization.
Regardless, using that no log feature you pointed us to would mean I would have to add those individual emails and possible the itcompany domain for this email. I would have to train (or receive requests) from my whole team of 15 people when this happened to them.
Do we have to go in and add to the log blocklist before we send the email?
Do we have to pay attention to doing that without it interfering with our work time?
Do you have a best practices document for this?
Ultimately, this is a big UX issue for your customers… why not just fix it? Do you have anyone objecting to it?
The solution you are offering does not present a viable option for larger small-business customers. I’ve participated in the other thread as well. I don’t see much difference in what this thread desires and what the other does, except one is in a different forum.