We use the HubSpot plug-in with Outlook at our organization. This is vital for us and a major GDPR compliance issue. We cannot be creating new profiles for leads in HubSpot when they haven’t opted-in to receive our marketing content. This is a very high urgency issue that needs to be addressed quickly to ensure GDPR compliance and continuing to maintain the value of the sales tool.
Ideally, the Outlook plug-in would not create a new profile if the email that is being logged and tracked doesn’t exist in it’s portal. It would just track the message so the user could track the interaction and performance of the email sent.