I’m having the same problem using Outlook on my desktop. (have Office 365 but don’t use web version).
Really do not want Hubspot to create a new contact for every email address it doesn’t recognise…for many reasons.
- Some of the emails are for suppliers…do not want them on Hubspot
- Some of the emails are from people trying to sell me marketing email lists…definitely do not want them on Hubspot.
Right now HubSpot is slowly adding every single contact I have in Outlook, whether they are a Prospect, Lead, Customer. Figure this will eventually impact on my subscription fee as Marketing Hub charges by number of contacts?
Suggested fix.
When I send an email in Outlook, on the right hand banner, please can we have “Hi, we don’t recognise this email. Do you want to add this person as a Contact in Hubspot or would you prefer us to ignore this email?” and then two buttons Add or Ignore.
If I click Add, then the Contact is created and because of GDPR, Hubspot automatically send them my Marketing Email that asks them for permission to contact them via email and process their info via Subscriptions settings.
If I click Ignore, Hubspot remembers this email address but does not create a contact etc.