I am experiencing issues that this idea defines exactly. Are there any new solutions to this?
We mass email existing contacts (customers and our salespeople) links to HubSpot forms that collect email addresses, among other things. Specifically sign-up forms to attend workshops with us. The problem we see is that our salespeople will forward the email they recieved to other people, new prospects or new hires at existing customers, but more importantly people that don’t already exist within our HubSpot records or our synced databases. When those new recipients fill out that form from the forwarded email any information input into the form will append the original users HubSpot record because of the matching cookie. end result, our salespeple’s information is getting changed. I really need submissions to append existing data based on the email submitted, not on the matching cookie. It wouldn’t hurt to have the form submissions create new accounts when the email address is new, but it seema I can’t have both scenarios happen with the setting options I have in HubSpot.