# Status sort for tickets

**URL:** <https://community.hubspot.com/t/status-sort-for-tickets/44655>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [September 30, 2021, 9:16pm UTC](https://community.hubspot.com/t/status-sort-for-tickets/44655 "2021-09-30T21:16:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![AGail](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/agail/32/64675_2.png) [@AGail](https://community.hubspot.com/u/AGail)\
**Post date:** [September 30, 2021, 9:16pm UTC](https://community.hubspot.com/t/status-sort-for-tickets/44655/1 "2021-09-30T21:16:09Z")

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Currently the sorting feature for the ticket status refers to the internal ID instea dof the external name. this menas that when you sort by ticket status it will not sort alphabetically, this is a huge pain for us. I’d love to see the ability to sort this similar to how you sort deals by stage!

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**Author:** ![Candice1](https://avatars.discourse-cdn.com/v4/letter/c/e36b37/32.png) [@Candice1](https://community.hubspot.com/u/Candice1)\
**Post date:** [December 6, 2022, 6:08am UTC](https://community.hubspot.com/t/status-sort-for-tickets/44655/2 "2022-12-06T06:08:09Z")

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We are struggling with the same problem and would be great to sort ticket status alphabetically and not by the internal ID.