I saw a request from HS for more clarification on what is meant by “reply with a sequence” We would like the ability to add a customer to a sequence at any point in the converstation. If that sequence has an automated email as the first task then an emial would be sent right then. Or if you set up a task you can delay emails. But the point is that at anytime in the conversation we should be able to add to a sequence.
Lol get in line, we’ve been begging for this for years
This is a very basic feature we urgently need. We have a lot of daily new leads so keeping up manually is impossible.
1) After receiving an email, clicking “reply” and using a sequence to respond back instead of a one-off email. → this is the way to go.
YES! This is super important to our business as we get the majority of our leads directly into email. I really think this should be made a priority as without this the sequences and automation are severely less effective for our business. I am sure it is the same for many other users too.
Is it possible to reply to an email with a sequence and maintain the same email thread? I am happy to carry the subject from the received email across. I only seem able to start a new thread if I want to reply with a sequence.
It would be great if you could let me know if this is possible, and if so how it can be done!
This is the biggest drawback of Hubspot for our agency. We used to use saleshandy.com, which offers this replying with a sequence feature. But its very glitchy when we try to use both Hubspot and SalesHandy together in gmail. You have to choose one or the other.
Hubspot team, PLEASE make this a priority. At least explain the reason why you keep putting this on the backburner. It is such a key time-saving feature in the sales follow up process.
100% agree! We are B2B and absolutely need this feature. When a new lead comes inbound, we enrol them in an initial sequence to provide more info. Once they reply, there’s usually somewhere between 3-12 additional emails back and forth before they actually are Closed Won. It’s crazy that we can’t automate followups during that time via the gmail integration.
What’s mind boggling is that you CAN do it from inside Hubspot itself (without using the Marketing tool as the Hubspot responder suggests) So my sales reps have to take the extra step of opening the Hubspot Record (waiting several seconds for it to load) and enrolling the person from there. As a result, I simply can’t get them to do it. They’re too busy and they’re replying from gmail and need to move to the next person. If they could enroll right in gmail, I’m sure I could get a much higher Win percentage because everyone would be getting automated followups reminding them about next steps to finalize their Deal.
Instead, one of my biggest “closed lost” reasons is “stopped responding / went cold” - i.e. the customer never replied, and we were too busy to follow up since Hubspot wouldn’t let us automate that.
I think it’s a total cop-out to claim that this isn’t a Sales tool. (especially since you allow it inside the Hubspot site) And you obviously have the capability to extend it to gmail since you do allow it from a new/blank email. Why limit us on efficiency by forcing us to either open up the browser or open up a new blank email first?
Another solve here in the bigger picture would be if Hubspot had a proper sales email inbox so my reps could be “living” in Hubspot instead of in their gmail.
Still a good idea, still not done.
Another customer vote for this, qualifying the need for the feature, as a valuable business use case.
I was looking for this exact feature. I am surprised that so many people are requesting it and there seems to be no updates on the issue for a year.
As an excited new husbpot user, it’s more than a little surprising to discover this isn’t an option. If I can enroll someone from a new email as @RyanSF showed with his screenshots, this seems to be more UI than anything else. @glencornell It’s been more than a year since your last message when you said this was going to be prioritized; do you have an update?
Yes, any update on this? Can you explain the reason this has NOT been done
yet? This is the only major drawback for me with Hubspot.
Hello, any update on this? Still waiting after years of several requests from numerous people.
@glencornell What is the update here? You mentioned that it would likely be done end of 2021. The community has been asking about this for years now. Please be straightforward and let us know if hubspot actually plans to address this issue or if your team has decided not to fix this. I would like to know if I should wait around or train my salesteam on another software like SalesHandy that offers this. Thank you.
I agree. Use case is similar to others mentioned scenarios: sales proposal follow up; if not threaded in original email, then client has two email threads from sales rep, and important proposal details may be in one thread, with the follow up being in a separate thread.
This is a huge need for our team! Although most of our new clients reach out through our web form, we occasionally have new clients who email us directly. It would be great if we could enroll these clients in sequences through Gmail on reply - instead of just on Compose New.
I’m interested in this idea as well.
This thread is now 5 years old and no progress has been made…
PLEASE PLEASE PLEASE roll this out!
@glencornell Glen - just saw your linkedin update -
What if I told you that your customers would way rather be able to reply with a sequence than have a ‘workspace to accelerate sales prospecting’ (aka yet another lackluster Zoominfo copycat)…