# Start a workflow based upon NPS score **URL:** \ **Category:** Customer Feedback Tool\ **Created:** [November 10, 2022, 9:42pm UTC](https://community.hubspot.com/t/start-a-workflow-based-upon-nps-score/69058 "2022-11-10T21:42:17Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![pmastio](https://avatars.discourse-cdn.com/v4/letter/p/e56c9b/32.png) [@pmastio](https://community.hubspot.com/u/pmastio)\ **Post date:** [November 10, 2022, 9:42pm UTC](https://community.hubspot.com/t/start-a-workflow-based-upon-nps-score/69058/1 "2022-11-10T21:42:17Z")
I would like to send an email to a contact if they choose 9 or 10 NPS score in a maually created survey. I believe I should be able to do this using a workflow. Any recommendations on how to do this? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [November 11, 2022, 5:17am UTC](https://community.hubspot.com/t/start-a-workflow-based-upon-nps-score/69058/2 "2022-11-11T05:17:56Z")
Hi @pmastio, When you create a workflow, there is an option to create a feedback submission-based workflows (available in Service Hub Professional or Enterprise, if I’m not mistaken): ![karstenkoehler_0-1668143712209.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/d/edaeb1e51721993e853c63a05c97542454039809.png) This type of workflow lets you create enroll based on a survey (which can be filtered by name as well) and then send an email: ![karstenkoehler_1-1668143860511.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/3/23190d769430674747fc04dfa68180cf2e6c32fc.png) Best regards! ---
**Author:** ![pmastio](https://avatars.discourse-cdn.com/v4/letter/p/e56c9b/32.png) [@pmastio](https://community.hubspot.com/u/pmastio)\ **Post date:** [November 11, 2022, 8:38pm UTC](https://community.hubspot.com/t/start-a-workflow-based-upon-nps-score/69058/3 "2022-11-11T20:38:49Z")
Thank you!