SSL error on Firefox

[SPerez2]

There seems to be an issue with our SSL cert and I can’t find an option to regenerate.

It works on some browser but not on others (i.e. Firefox).

The domain name is valiant.com.au

How can we get this sorted? Thanks

[GiantFocal]

Hi @SPerez2,

Can you please confirm if you have completed your domain setup/connection on HubSpot?

[SPerez2]

Hi @GiantFocal ,

Yes fully connected for a long while now.

[SPerez2]

Yes, fully connected, all green.

[himanshurauthan]

Hi @SPerez2,

To resolve the SSL certificate issue for your domain valiant.com.au that is causing problems on Firefox but not on other browsers, follow these steps:

1. Regenerate SSL Certificate in HubSpot: If you’re using HubSpot to manage your website, you may need to regenerate your SSL certificate. This can be done by following HubSpot’s guide to configure or reissue the SSL for your domain.

   • Here is the link to the relevant HubSpot article: HubSpot SSL Configuration Guide.

2. Clear Cache: Sometimes, the issue can be due to old cache pointing to an old IP. Make sure to clear the cache on the browser by following these steps:

   • Run the command ipconfig/flushdns on your system.

By following these steps, your SSL should start working across all browsers, including Firefox.

Best regards!

[jnix284]

@SPerez2 were you able to resolve the issue with your SSL certificate with the instructions from @himanshurauthan or do you need further guidance?