Often our support querries are recieved through whatsapp, but all the differnt querries are recieved in one conversation. It would be more efficient for our team to be able to split the different issues.
The ability to split a conversation and then create a ticket from there would help a lot.
Such a basic necessity to have a “split conversation here” button or at least automatically create new WhatsApp conversations if the last one was closed by the support agent already.
We’re running into issues because when a customer writes again after a conversation was closed, it reopens the past conversation instead of creating a new one, which means sometimes conversations cover many different topics and it’s impossible to split them to corresponding tickets and keep track.
Completely agree with this. It can be done on email, so why not WhatsApp? It would make life so much easier!