Split tickets no matter what channel they are from

HubSpot Ideas
,
1

Hello HubSpot Team,

The new split ticket option is great and useful.

I did want to provide some feedback on that functionality. It would be great to see this expand to different channels, as I found that if the source is a Live Chat (that continues over email), we cannot split out any email messages into a new ticket.

The main use case for this is live chats that continue over email and then get reopened after a while with a new issue the user would like to discuss.

2

I desperately need this - so often our customers ask a completely new issue and the chat system attaches it to a prior chat conversation, when I need to be splitting that off to a new ticket.