Before we were on Hubspot, we used Freshdesk. Freshdesk which is a cheaper option and I am going to say a more simple system has this feature. When we moved to Hubspot with “more” features, this was a huge disappointment to pay a significant amount more per month to lose this capability!!! We desperately need this feature. Hubspot, if you can’t figure it out, please look at Freshdesk, they have it figured out!!