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Now that we are able to create separate conversations from the Helpdesk Conversation view, it would be great to be able to split a conversation on a ticket into a separate conversation - Currently we can only split to create a separate ticket, but what if the new conversation is still related to the current one?
Starting a new conversation currently:
Proposed change - add new option to “split conversation”
Select one or many emails to include in new conversation:
This would then create a new conversation in the same ticket with the selected emails:
This would allow individual emails/chains to be forwarded to external parties but still keep the replies completely separate from the main ticket.