# spam on live chat

**URL:** <https://community.hubspot.com/t/spam-on-live-chat/68273>\
**Category:** Blog, Website & Page Publishing\
**Created:** [November 1, 2022, 4:19am UTC](https://community.hubspot.com/t/spam-on-live-chat/68273 "2022-11-01T04:19:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bolliver](https://avatars.discourse-cdn.com/v4/letter/b/d26b3c/32.png) [@bolliver](https://community.hubspot.com/u/bolliver)\
**Post date:** [November 1, 2022, 4:19am UTC](https://community.hubspot.com/t/spam-on-live-chat/68273/1 "2022-11-01T04:19:18Z")

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We have added live chat to our B2B website. (we do not have service hub)  
We are getting 40-50% of our conversations as spam eg “vjerv uviebvibfin”.  
It is becoming annoying to those who are responding ( especially in thier free time, weekends etc) .  
Is there a way to make someone fill out a name & email FIRST? as I have seen on other websites?  
Thanks

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 1, 2022, 5:45am UTC](https://community.hubspot.com/t/spam-on-live-chat/68273/2 "2022-11-01T05:45:08Z")

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Hi @bolliver,

Yes, this is possible. You can find step-by-step instructions here, under ‘1. Build - create a welcome message’: [Create a live chat](https://knowledge.hubspot.com/chatflows/create-a-live-chat#1-build-create-a-welcome-message)

There’s also a related thread here which you might find helpful: [https://community.hubspot.com/t5/CRM/Lots-of-spam-in-chatflows/td-p/684481](https://community.hubspot.com/t5/CRM/Lots-of-spam-in-chatflows/td-p/684481)

Best regards!