In order to carry out a process in the sales pipeline, we have created several properties of type multi-line text. One of them has values like the following:
the problem is that this property is used to be sent via mail to our customers. by placing this personalized token in the mail, the customer gets the following:
Thanks for reaching out.
I want to tag in some subject matter experts to see if they have any suggestions.
Hi @ElyshaShave@Mike_Eastwood@JustinPerkinsC, do you have any thoughts on this?
Thanks!
Jess
Off the top of my head (I haven’t tried your specific example) you could write a Custom Module for your email using “HubL Syntax”.
You could add the Custom Module to your email and pass in your data. HubL Syntax allows you to reformat the text with code. In your example probably the “split” function shown in HubL Supported Filters.
If you’re a normal human HubL probably looks like secret code… it is.
Another way to solve the problem is to split the field up i.e. a field for Database, a field for License. This would give you greater control over the tokens.
I’m making lots of guesses here – there may be a much easier way to solve this.
Feel free to contact me if you’d like to discuss it.